Terms of service

Last updated: 23 July 2026

Overview

This website is operated by CairnVale. Throughout these Terms of Service, the terms "we", "us" and "our" refer to CairnVale.

CairnVale provides this website, including all information, products, services, tools and features available from this site, subject to your acceptance of these Terms of Service.

By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy and any additional policies referenced on our website.

If you do not agree to these Terms of Service, you must not access or use our website or purchase products from us.

These Terms apply to all users of the website, including customers, visitors, browsers and any other person accessing our services.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have obtained the consent of your parent or legal guardian to use this website.

You agree not to use our products or services for any unlawful purpose or in any way that violates any applicable laws or regulations.

You must not attempt to interfere with the operation or security of this website or engage in any activity that may disrupt the experience of other users.

You must not knowingly introduce viruses, malware, malicious code or any other technology intended to damage or interfere with our website, systems or services.

Any breach of these Terms may result in the immediate suspension or termination of your access to our website.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that, except for payment information, information you submit through our website may be transferred over various networks and may be adapted to meet technical requirements of connecting systems or devices.

Payment information is processed securely by our authorised payment providers using industry-standard security measures. CairnVale does not store your complete payment card details.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We make every reasonable effort to ensure that the information available on our website is accurate, complete and up to date.

However, we do not guarantee that all information is always accurate, complete, current or free from errors.

The information provided on this website is intended for general information purposes only and should not be relied upon as the sole basis for making purchasing decisions.

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, shipping times, promotions or other information.

We reserve the right to correct any errors, inaccuracies or omissions and to update or change information at any time without prior notice.

No specified update date should be interpreted as indicating that all information on our website has been modified or reviewed.

Section 4 – Products and Services

All products offered through CairnVale are subject to availability.

We reserve the right to discontinue, modify or limit the availability of any product at any time without prior notice.

We make every reasonable effort to display product colours, images and descriptions as accurately as possible. However, we cannot guarantee that your device's display will accurately represent the actual appearance of a product.

Product packaging may vary from images shown on our website due to supplier updates, manufacturing changes or improvements.

Measurements, dimensions and specifications are provided as accurately as possible but may vary slightly between production batches.

Our products are intended for lawful personal use only and must be used in accordance with any instructions provided.

Nothing on this website constitutes a guarantee that every product will meet every customer's individual expectations or intended purpose.

Section 5 – Pricing and Payments

All prices displayed on our website are shown in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change product prices, promotional offers and discounts at any time without prior notice.

The price charged for your order will be the price displayed during checkout at the time your order is successfully placed.

Payment must be successfully authorised before an order can be processed.

We accept payment methods displayed during checkout. Availability of payment methods may change from time to time.

If a payment cannot be authorised or is declined by your payment provider, your order may be delayed, cancelled or rejected.

Although we make every effort to ensure pricing accuracy, obvious pricing errors may occasionally occur. Where a genuine pricing error has occurred, we reserve the right to cancel the affected order and provide a full refund of any amount paid.

Any applicable taxes required by Australian law will be included or displayed during checkout where required.

Section 6 – Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all orders placed through our website.

You agree to promptly update your account information, including your email address, billing address, shipping address and payment details, so that we can complete your transactions and contact you where necessary.

You are responsible for ensuring that all information submitted during checkout is accurate.

CairnVale is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

If we reasonably believe that information provided is inaccurate, fraudulent or incomplete, we reserve the right to refuse or cancel the order.

Section 7 – Order Acceptance and Cancellation

Submitting an order does not automatically create a binding agreement to supply the products.

All orders are subject to acceptance and availability.

After your order has been placed, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.

We reserve the right to refuse, limit or cancel any order where reasonably necessary, including where:

• the product is unavailable;
• payment cannot be authorised;
• pricing or product information contains an error;
• fraudulent or suspicious activity is suspected;
• the order breaches these Terms of Service; or
• we are otherwise unable to fulfil the order.

If an order is cancelled after payment has been received, any payment successfully processed will be refunded using the original payment method.

Customers wishing to modify or cancel an order should contact us immediately at support@cairnvale.com.

While we will make reasonable efforts to accommodate requests, we cannot guarantee changes or cancellations once order processing has begun or the order has been transferred to our fulfilment partner.

Section 8 – Shipping and Delivery

Shipping is governed by our separate Shipping Policy, which forms part of these Terms of Service.

CairnVale currently delivers only to addresses within Australia.

Estimated delivery timeframes are provided for guidance only and are not guaranteed.

Delivery times may vary due to factors beyond our reasonable control, including:

• carrier delays;
• severe weather;
• customs processing;
• public holidays;
• remote delivery locations;
• transport disruptions; or
• other unforeseen events.

Risk in the products passes to the customer upon delivery to the nominated delivery address.

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Further information regarding shipping, tracking, delivery delays and lost parcels can be found in our Shipping Policy.

Section 9 – Returns and Refunds

Returns, refunds and replacements are governed by our separate Refund Policy, which forms part of these Terms of Service.

Where eligible, customers should contact support@cairnvale.com before returning any products.

Unauthorised returns may not be accepted.

Refunds, replacements or repairs will be provided where required under the Australian Consumer Law or where otherwise approved by CairnVale.

Nothing contained within these Terms limits any rights available under the Australian Consumer Law.

Section 10 – Third-Party Links

Our website may contain links to third-party websites, services or resources that are not owned or controlled by CairnVale.

These links are provided solely for your convenience.

We are not responsible for examining or evaluating the content, accuracy, availability, privacy practices or policies of third-party websites.

Accessing third-party websites is entirely at your own risk.

We recommend reviewing the terms and privacy policies of any third-party website you visit.

Section 11 – Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose and protect your personal information.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

We implement reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, misuse or loss.

While we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability or other content.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate, at any time and without prior notice, including after an order has been submitted.

We undertake no obligation to update, amend or clarify information on our website except where required by applicable law.

Section 13 – Prohibited Uses

In addition to any other prohibitions contained in these Terms of Service, you agree not to use our website or services:

• for any unlawful purpose;
• to encourage or participate in unlawful activities;
• to violate any applicable laws or regulations;
• to infringe upon or violate our intellectual property rights or the rights of others;
• to harass, abuse, threaten, defame, discriminate against or otherwise harm another person;
• to submit false, misleading or fraudulent information;
• to upload or transmit viruses, malware or any malicious code;
• to interfere with or disrupt the security or operation of the website;
• to collect or track the personal information of others without authorisation;
• to send spam, phishing messages or other unsolicited communications;
• to attempt unauthorised access to our systems or networks; or
• to use the website in any manner that could damage, disable or impair its functionality.

We reserve the right to suspend or terminate your access to the website if we reasonably believe you have breached these Terms.

Section 14 – Disclaimer of Warranties

To the maximum extent permitted by law, our website, products and services are provided on an "as available" and "as is" basis.

While we make reasonable efforts to provide accurate information and reliable services, we do not guarantee that:

• the website will operate without interruption;
• the website will always be available;
• the website will be free from errors or defects;
• the website will be free from viruses or other harmful components; or
• any defects will be corrected immediately.

We do not warrant that the use of our products or services will meet every customer's individual expectations or intended purpose.

Nothing in this section excludes, restricts or modifies any consumer guarantees or rights that cannot lawfully be excluded under the Australian Consumer Law.

Section 15 – Limitation of Liability

To the fullest extent permitted by applicable law, CairnVale shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or relating to your use of our website, products or services.

This includes, without limitation, loss of profits, loss of revenue, loss of business opportunity, loss of data or any other indirect economic loss.

Where liability cannot lawfully be excluded under the Australian Consumer Law, our liability is limited to the maximum extent permitted by law.

Where permitted, our liability may be limited to one or more of the following remedies:

• replacement of the goods;
• repair of the goods;
• payment of the cost of replacing the goods;
• payment of the cost of repairing the goods; or
• refund of the purchase price.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable Australian law.

Section 16 – Australian Consumer Law

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL).

Where goods supplied by CairnVale fail to meet a consumer guarantee under the ACL, customers may be entitled to a repair, replacement or refund depending on the nature of the failure.

Where a failure is major, customers are entitled to choose between a refund or replacement and may also be entitled to compensation for any reasonably foreseeable loss or damage.

Where a failure is not major, CairnVale may choose to repair or replace the goods within a reasonable time.

These statutory rights exist independently of, and in addition to, any rights provided under our Refund Policy or these Terms of Service.

Section 17 – Indemnification

You agree to indemnify, defend and hold harmless CairnVale, its owners, employees, contractors, suppliers and service providers from and against any claims, liabilities, damages, losses, costs or expenses (including reasonable legal fees) arising out of or relating to:

• your breach of these Terms of Service;
• your misuse of our website or services;
• your violation of any applicable law or regulation; or
• your infringement of the rights of any third party.

This obligation continues after your use of our website has ended.

Section 18 – Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted by law.

Any provision found to be invalid or unenforceable shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

The remaining provisions shall continue in full force and effect.

Section 19 – Termination

These Terms of Service remain effective unless and until terminated by either you or CairnVale.

You may stop using our website at any time.

We reserve the right to suspend or terminate your access to our website, refuse future orders or restrict access to our services if we reasonably believe you have breached these Terms of Service or engaged in unlawful, fraudulent or abusive conduct.

Termination does not affect any rights, obligations or liabilities that arose before the date of termination.

Any provisions intended to survive termination, including those relating to liability, indemnity, intellectual property and governing law, will remain in effect after termination.

Section 20 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy and any other policies published on our website, constitute the entire agreement between you and CairnVale regarding your use of our website and the purchase of our products.

They supersede any prior agreements, communications or understandings relating to the same subject matter.

Any failure by CairnVale to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to us.

Section 21 – Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Australia.

Any disputes arising out of or relating to these Terms, our website or the purchase of products from CairnVale shall be subject to the jurisdiction of the Australian courts, except where applicable law provides otherwise.

Nothing in these Terms limits any rights that consumers may have under applicable Australian consumer protection legislation.

Section 22 – Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business practices, legal obligations or the services we provide.

The latest version will always be published on our website together with the "Last updated" date.

Your continued use of our website after any changes become effective constitutes your acceptance of the updated Terms of Service.

If you do not agree with any changes, you should discontinue using our website.

Section 23 – Contact Information

If you have any questions about these Terms of Service, or require assistance regarding your rights or obligations, please contact us.

CairnVale
Website: www.cairnvale.com
Email: support@cairnvale.com