Privacy Policy

Last updated: 23 July 2026

Cairnvale operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cairnvale is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or complete another transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address;
• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details;
• Account information, including your username, password, security questions, preferences and settings;
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions;
• Communications with us, including the information you provide when contacting us, such as when submitting a customer support enquiry;
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers; and
• Usage information, including information regarding your interaction with the Services and how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to provide certain technologies and when they collect or process your personal information on our behalf; and
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, and send notifications related to your account.

We may also use your personal information to process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience, such as recommending products related to your purchases.

This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail.

We may also use your personal information to show you online advertisements for products or services on the Services or other websites, including advertisements based on items you previously purchased, added to your cart or otherwise interacted with through the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide customer support, respond to your enquiries, provide effective services and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies.

We may also use your personal information to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy.

Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping;
• With business and marketing partners to provide marketing services and advertise to you;
• When you direct or request us to disclose certain information, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations;
• With our affiliates or otherwise within our corporate group; and
• In connection with a business transaction, such as a merger, acquisition, restructuring or bankruptcy.

We may also disclose your personal information to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, enforcing applicable terms of service or policies, and protecting or defending the Services, our rights, and the rights of our users or others.

For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites.

Our business and marketing partners will use your information in accordance with their own privacy notices.

Depending on where you reside, you may have the right to direct us not to share information about you for the purpose of showing targeted advertisements and marketing based on your online activity across different merchants and websites.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the country in which you reside, in order to provide and improve the Services.

To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights relating to Shopify's use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites.

Information you provide in public or semi-public locations, including information you share through third-party social networking platforms, may be viewable by other users of the Services or users of those third-party platforms without limitation as to its use by us or a third party.

Our inclusion of third-party links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as expressly disclosed through the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell", as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to:

• Maintain your account;
• Provide you with the Services;
• Comply with legal obligations;
• Resolve disputes; or
• Enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

• Right to Access or Know. You may have the right to request access to personal information that we hold about you.
• Right to Delete. You may have the right to request that we delete personal information we maintain about you.
• Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain circumstances and exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in those emails.

If you opt out of promotional communications, we may still send you non-promotional communications, such as messages about your account or orders.

You may exercise any of these rights where indicated through the Services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before we can process your request, as permitted or required under applicable law.

In accordance with applicable law, you may designate an authorised agent to submit requests on your behalf. Before accepting a request from an agent, we may require the agent to provide evidence that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request within the period required under applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom.

This does not apply where the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice where required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact:

CairnVale Customer Support
Email: support@cairnvale.com